We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Sweet Home Hotel. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing our hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Sweet Home Hotel and the guest. Our Hotel Policy/House Rules may change from time to time.
GUARANTEED RESERVATIONS:
All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept cash; Momo, Visa/Mastercard. We accept bank transfer if done 48 hours prior to guest check-in. We do charge a 50% deposit account at the time you make your reservations in order to guarantee and the other 50% at the check-in. Reservations will be held until 11:00 pm. the evening following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night will be charged to your deposit account and the balance of your reservations will be cancelled. Sweet Home Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME:
Check-In time is 2 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is allowed and offered based on availability. If you require a guaranteed check-in for arrival before 2 pm, then Pre-Registration and payment are required. Please contact Front Desk staff directly to make reservations and complete payment prior to your arrival.
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at Sweet Home Hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (Ghana Card or Passport) at time of check-in.
PAYMENT AT CHECK-IN:
We require payment for the full amount of your intended stay at check-in. A mean of payment in the name of the guest registration is also required.
GUEST REGISTRATION:
We require valid identification card and contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME:
Room rental period expires at 11:30 a.m. of the guest’s prescheduled departure date. Guests are allowed a half hour grace period. Additional charges may apply for late checkout starting at 12pm. If guest requires a later check-out time, they must contact Front Desk prior to the checkout time of their departure date and we will do our best to accommodate their request, but it depends on availability.
CHECK-OUT PROCEDURE:
Check-out time is 11:30 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.
EARLY DEPARTURE:
We do not charge early departure fee. Guests who check out of the hotel before 11:30 a.m. will not incur additional charges.
SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
PAYMENT:
All reservations and registration must be guaranteed with payment., we accept cash; Momo, Visa/Mastercard. We accept bank transfer if done 48 hours prior to guest check-in. All guests are required to present a valid means of payment.
DEPOSITS AND GUARANTEES:
There is deposit required to make an individual room reservation. However, valid mean of payment is required at the time of booking to guarantee the room and secure the reservation period.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we must receive full payment of the intended stay including a copy of your ID, passport or driver’s license. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
PAYEMENT BY THIRD-PARTIES:
Please contact Sweet Home Hotel reservation department at least 72 hours prior to guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations prior to the guest’s arrival.
RATES:
All rates are quoted in Ghanaian currency and is tax inclusive. Rates may increase without notice. Rates as advertised on the Sweet Home Hotel Reservation desk or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on Lower Partial Sea View room and Sea View room (1-3 occupancy), and Superior Partial Sea View room and Sea View room (1-3 occupancy) and are subject to availability.
CANCELLATION:
Sweet Home Hotel is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled twenty-four (24 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 24 hours before the arrival date, you will be charged the full room charge. If you are staying more than one (1) night, only the first night will be charged. If you cancel any reservation, you must obtain and save the cancellation notification.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a full night No-Show fee being charged to your deposit. You will only be charged the first night, one (1) night’s full room rate and the balance of the reservation will be cancelled.
MAXIMUM OCCUPANCY:
Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 2. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
SWEET HOME BREAKFAST:
Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay GhC 50 per person at the Front Desk for additional breakfast.
ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.
SMOKING-FREE
Sweet Home Hotel operates under a Smoke-Free policy. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Sweet Home Hotel provides many open spaces outside rooms and restaurants such as private terraces and alleys all inside the complex. Marijuana is prohibited at all times.
Management